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68 lines
2.1 KiB
68 lines
2.1 KiB
import bot_app.fulfillment.utility as util
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# 查詢系統pic
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def looking_for_pic(fulfillment):
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# print(fulfillment)
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sys_code = fulfillment.get('queryResult').get('parameters').get('sys_code')
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# 取得系統pic
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strsql = '''
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select *
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from (select c.user_name_e,c.user_name_c, b.user_email
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from sec1117 a, sec1118 b,sec1102 c
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where a.user_code = b.user_code
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and a.user_code=c.user_code
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and a.pic_type = 'B'
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and a.system_code = :sys_code
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order by a.pic_seq)
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where rownum <= 3
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'''
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with util.get_db_conn() as conn:
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res = conn.execute(strsql, sys_code=sys_code)
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res = res.fetchall()
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if len(res) == 0:
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strRes = '無法取得指定系統負責人，請重新輸入'
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return util.clear_response(fulfillment, strRes)
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else:
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strRes = sys_code + '負責人是: '
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for row in res:
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strRes += row[1] + '(' + row[2] + '), '
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strRes += ' 請問是否幫您將問題轉給系統負責人?'
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return util.simple_response(text_content=strRes)
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# 取消問題轉達給pic
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def cancel_forward(fulfillment):
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return util.clear_response(fulfillment)
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# 確認轉達問題給pic
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def confirm_forward(fulfillment):
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return util.simple_response(fulfillmentObj={
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'followupEventInput': {
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'name': 'events_forward_issue',
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'languageCode': 'zh-TW',
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'parameters': util.lookup_context(fulfillment, 'system_piclooking_for_pic-followup').get('parameters')
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}
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})
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# 轉達問題給pic
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def forward_issue(fulfillment):
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params = fulfillment.get('queryResult').get('parameters')
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employee_no = params.get('employee_no', '')
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ext_no = params.get('ext_no', '')
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issue = params.get('issue', '')
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sys_code = params.get('sys_code')
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# get user name, div, dept information from sec system by employee_no
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user_name = 'Richard Shih'
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strRes = '好的' + user_name + '已將您的問題 "' + issue + '" 轉達給 ' + sys_code + ' 負責人'
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return util.clear_response(fulfillment, strRes)
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def init_app(app):
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pass
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