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# FAQ
## I can't upload my data
Please check the following list.
- File encoding: `UTF-8` is appropriate.- Filename: alphabetic file name is suitable.- File format selection: File format radio button should be selected properly.- When you are using JSON/JSONL: Confirm JSON data is valid. - You can use [JSONLint](https://jsonlint.com/) or some other tool (when JSONL, pick one data and check it).- When you are using CSV: Confirm CSV data is valid. - You can use Excel or some tools that have import CSV feature. - Lack of line: Data file should not contain blank line.- Lack of field: Data file should not contain blank field.
**You don't need your real & all data to validate file format. The picked data & masked data is suitable if your data is large or secret.**
## I want to add annotators
1. Add a user from [Django Admin site](https://djangobook.com/django-admin-site/).2. Add the user to the project in the member page(`/projects/{project_id}/members`).3. **Logout from Django Admin site.** [You'll face login error without logout of Django Admin site](https://github.com/doccano/doccano/issues/723).
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